Privacy Policy - Haven | Mental Health & Wellness Platform

Haven ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Haven mobile or web application (the "App").

By using Haven, you agree to the collection and use of information in accordance with this policy.

1 Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

Full name
Email address
Phone number
Profile details provided during registration
Consultation-related information you choose to share

b. Camera and Microphone Access

Haven requires access to your camera and microphone in order to:

Enable real-time video and audio consultation calls
Allow secure communication between users and professionals

Important:

• Haven does not record, store, or monitor audio or video from consultation calls unless explicitly stated and consented to by you.
• Camera and microphone access is used only during active consultation sessions.

c. Usage Data

We may automatically collect certain information when you use the App, such as:

Device type and operating system
App usage logs
Date and time of access
Network and performance data

2 How We Use Your Information

We use the collected information to:

Provide and operate consultation services
Enable secure audio and video communication
Improve app performance and user experience
Manage user accounts and support requests
Ensure security, prevent fraud, and comply with legal obligations

3 Data Sharing and Disclosure

We do not sell or rent your personal data.

We may share information only:

With trusted service providers who help operate the app (e.g. hosting, communication services)
When required by law or legal process
To protect the rights, safety, and security of users and the platform

All third-party services are required to follow strict data protection standards.

4 Data Security

We take reasonable technical and organizational measures to protect your information, including:

Encrypted communication for consultation calls
Secure servers and access controls
Regular system monitoring

However, no method of transmission over the internet is 100% secure.

5 Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements

You may request deletion of your account and associated data.

6 Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent for camera or microphone access (via device settings)

7 Children's Privacy

Haven is not intended for use by children under the age of 13.

We do not knowingly collect personal data from children.

8 Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted within the App and updated with a new "Last updated" date.

9 Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

privacy@haventech.app

Email: thehaven750@gmail.com